Draft for review. This is a working draft, not final legal text or legal advice. Have it reviewed by a qualified professional before launch, and confirm it against your payment provider's own refund rules and your local consumer law.

Refund Policy

Last updated: 16 July 2026

We want you to evaluate VIIY properly before you pay. Because a license key is a digital product delivered immediately, this policy explains how refunds work.

Try before you buy

A free trial lets you test VIIY — your hardware, your media, your workflow — before purchasing. Please confirm it works for your setup during the trial. This is the best way to avoid needing a refund.

When we refund

The license key was never delivered, or was delivered faulty and we could not resolve it.
You were charged in error or more than once for the same order.
A defect prevents the Software from running and we cannot provide a working fix or replacement within a reasonable time.

When we generally do not refund

The key has been activated and used, and the Software works as described.
Change of mind after a working key has been activated.
Issues caused by hardware or third-party components clearly outside the Software's stated requirements.

These limits do not override any mandatory consumer rights you have in your country.

How to request one

Email support@viiy.tech with your order details (the email used and, if you have it, the order number) and a short description of the problem. We aim to respond within [5 business days]. Where a purchase was handled by our payment provider as merchant of record, an approved refund is issued through that provider to your original payment method.

Founding Operator Program

Founding Operator terms, including any refund arrangements, are set out in that program's onboarding and take precedence for those licenses.