Last updated: 2 September 2026
We want you to evaluate VIIY properly before you pay. Because a license key is a digital product delivered immediately, this policy explains how refunds work.
A free trial lets you test VIIY — your hardware, your media, your workflow — before purchasing. Please confirm it works for your setup during the trial. This is the best way to avoid needing a refund.
These limits do not override any mandatory consumer rights you have in your country.
Email support@viiy.tech with your order details (the email used and, if you have it, the order number) and a short description of the problem. We aim to respond within 5 business days. Purchases are handled by Paddle as merchant of record, so an approved refund is issued through Paddle back to your original payment method, and the licence key from that order is revoked at the same time.
As a consumer you normally have 14 days to withdraw from a distance purchase. Software delivered as an immediate download is an exception: by completing the purchase you ask for delivery to begin at once and accept that this right no longer applies once your licence key has been issued. We say this plainly rather than hiding it, because the trial exists precisely so you can decide before paying — and the cases listed above (undelivered key, double charge, a defect we cannot fix) are refunded regardless.
Founding Operator terms, including any refund arrangements, are set out in that program's onboarding and take precedence for those licenses.